How stopping works, and when a payment returns.

In brief

Everything is monthly and paid ahead. Stop and the month you already bought stays yours to the end of it, and nothing further is taken. No minimum commitment, no exit charge, and no obligation to justify the decision to anybody here.

Closing a line

Two routes close a subscription: the billing screen inside your portal, or one line of writing to support@usainnovationsit.com. Neither route is treated as more official than the other, and both take effect once the period already paid for has run out.

Dropping a count is an alternative to removing a line outright. The smaller number takes over at the next billing date.

The period already bought

Cancelling does not switch anything off that afternoon. Sensors keep working, copies keep running and the desk keeps answering right through to the date your payment covered, because that time was paid for and belongs to you.

A partial month is not routinely divided up and handed back. Where circumstances make that unfair, say so and somebody examines the particular case instead of quoting policy at you.

Where money comes back

These are the situations that produce a refund rather than an argument.

• Money taken after a cancellation had already been acknowledged.
• A count invoiced that you never set, where the mistake belongs to us.
• The same period charged twice.
• A line invoiced but never provisioned, where the delay was ours.

Where it does not

Set down here so the boundary can be seen up front, rather than surfacing mid argument.

• Months that were served, with the products running and the desk staffed.
• A count set too high and left there. Correct it and the next invoice reflects the correction.
• Third party charges passed through at cost, where you agreed to them beforehand.

A card that stops working

Stripe retries a declined card on its own schedule while we write to the account address. Nothing is dismantled over one failure. Where payment stays unresolved, lines are suspended before anything is removed, and each stage is announced rather than sprung on you.

Mistakes at our end

Invoicing errors occur. Ours get corrected and the difference returned, with no requirement that you spotted it inside some short window to qualify. Point at the invoice and we will work it out from there.

Going to your bank instead

Disputing a charge is your right. Writing to us is usually quicker and considerably less disruptive, because a dispute can freeze an account while somebody investigates it. Statements read FORTIFY 24X7, which is worth circulating internally before a colleague reports a charge nobody in the office recognises.

Asking

Send us the invoice or the date, at support@usainnovationsit.com , with a note on what appears wrong. A person opens it. Answers come back in ordinary English, and a refusal arrives carrying its reasoning rather than a clause number.